Return & Refunds

Return & Refunds

At Rosamund Wanders, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned. This Return and Refund Policy outlines the terms under which you can return products and request refunds.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item.

  • You contact us within 7 days of receiving the product.

We do not accept returns for:

  • Change of mind.

  • Items that have been used, damaged after delivery, or not in their original condition.

  • Items returned without original packaging, tags, or accessories.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 7 days of receiving your order.

  2. Include your order number, photos of the item (showing the issue), and a brief description of the problem.

  3. Our team will review your request and respond within 2-3 business days.

If your return is approved:

  • We will arrange for a return pickup where possible.

  • You will be informed of the process if return pickup is not available in your area.

3. Conditions for Returns

  • Items must be unused, unwashed, and in the same condition as when delivered.

  • All original packaging, tags, labels, and accessories must be intact.

4. Refund Policy

Since we only accept Cash on Delivery (COD), refunds are processed as follows:

  • After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 7-10 business days after the item is returned.

Refunds are not available in the following cases:

  • If the product returned does not meet our return conditions.

  • If you refuse delivery without a valid reason (damaged or incorrect item).

5. Exchange Policy

We offer exchanges for defective or incorrect items, subject to availability.

  • Contact [email protected] to request an exchange.

  • If the replacement product is out of stock, we will process a refund instead.

6. Non-Returnable/Non-Refundable Items

  • Customized or personalized products.

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

7. Damaged or Defective Items on Delivery

If you notice visible damage upon delivery:

  • Refuse to accept the item and inform the delivery agent.

  • Contact us immediately at [email protected] with photos.

8. Shipping Charges on Returns

  • If you receive a defective, damaged, or incorrect item, we cover return shipping costs.

  • If the return is for any other reason (subject to approval), return shipping costs may apply.

9. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

📧 Email: [email protected]